# Submit a claim To submit a claim, fill out the form here: Be sure to include as much detail as possible on the incident, stakeholders involved, and what went wrong. The form allows for unlimited file upload and we encourage members to be as detailed as possible. After you've submitted a claim, a member of our support team will reach out via email within 24 hours. Note that claims can take up to 10 business days to assess. Just like all insurance products, claims are assessed on a case by case basis. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hatchapps.com/software-insurance/submit-a-claim.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.