# In app support tickets

The Support page gives members multiple options to find what they are looking for. One option is in app support tickets. 

To start a support ticket: 

1. Go to the [Support](https://platform.hatchapps.com/support) page. 
2. Click on Submit a Ticket. 
3. In the modal, enter the Topic, Severity, Subject, and Description. Please be as detailed as possible to help our support team understand the situation. 
4. Once submitted, you will receive an automated email between you and our support team. Within 24 hours, a member of our support team will follow up via email. 
5. Once the issue is resolved, the ticket will be marked as closed on the Support Tickets data table on the bottom of the page. 

Note that only members have access to email support. This is not available to students or free tier users. 

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