> For the complete documentation index, see [llms.txt](https://docs.hatchapps.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hatchapps.com/platform/support/enterprise-sla.md).

# Enterprise SLA

We provide members with an Enterprise SLA for an additional $36,000 per year.

Here's what it includes: 

* **Customer Success Manager**: A dedicated account manager with weekly meetings. 
* **API Access**: Access to the Hatch Apps API to build custom integrations or workflows. 
* **Single Tenant Environment**: If needed, a custom deployment of the Hatch Apps platform instance to be a single tenant environment or deployed on premise. 
* **24 / 7 Support**: In app and email support with a 1 hour response time. 
* **Forum**: Access to the in app forum to discuss with other members. 
* **Docs**: Access to these product docs.