Enterprise SLA

We provide members with an Enterprise SLA for an additional $36,000 per year.

Here's what it includes:

• Customer Success Manager: A dedicated account manager with weekly meetings.

• API Access: Access to the Hatch Apps API to build custom integrations or workflows.

• Single Tenant Environment: If needed, a custom deployment of the Hatch Apps platform instance to be a single tenant environment or deployed on premise.

• 24 / 7 Support: In app and email support with a 1 hour response time.

• Forum: Access to the in app forum to discuss with other members.

• Docs: Access to these product docs.