HomePlatform

Enterprise SLA

We provide members with an Enterprise SLA for an additional $36,000 per year.

Here's what it includes:

  • Customer Success Manager: A dedicated account manager with weekly meetings.

  • API Access: Access to the Hatch Apps API to build custom integrations or workflows.

  • Single Tenant Environment: If needed, a custom deployment of the Hatch Apps platform instance to be a single tenant environment or deployed on premise.

  • 24 / 7 Support: In app and email support with a 1 hour response time.

  • Forum: Access to the in app forum to discuss with other members.

  • Docs: Access to these product docs.

PreviousIn app support ticketsNextAccount Manager

Last updated