# Enterprise SLA We provide members with an Enterprise SLA for an additional $36,000 per year. Here's what it includes: * **Customer Success Manager**: A dedicated account manager with weekly meetings. * **API Access**: Access to the Hatch Apps API to build custom integrations or workflows. * **Single Tenant Environment**: If needed, a custom deployment of the Hatch Apps platform instance to be a single tenant environment or deployed on premise. * **24 / 7 Support**: In app and email support with a 1 hour response time. * **Forum**: Access to the in app forum to discuss with other members. * **Docs**: Access to these product docs. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hatchapps.com/platform/support/enterprise-sla.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.