# Marketplace guidelines We provide guidelines for Marketplace partners to fulfill services to our members. Although these partners are third party vendors, we believe they represent Hatch Apps when working with customers. Workflow & Communication * After a customer purchases a service, we automatically initiate an email between the member, partner, and Hatch Apps support. * We require that all communication remain on the email thread with cc'd to ensure the Hatch Apps team can step in if needed. * Partners must be added by members to the platform as a Team member with the "Contractor" permission. * We recommend daily email communication during the course of the engagement. Payment * Hatch Apps pays partners via wire transfer on the 1st of each month. * Partners receive 70% of the transaction, while Hatch Apps receives 30%. * We do not refund members on Marketplace purchases. All payments are final per our Terms & Conditions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.hatchapps.com/ecosystem/marketplace-guidelines.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.